Return policy
Effective Date: April 12, 2026
1. Eligible Return Window
All unused, unwashed, intact-tag women’s outerwear items can apply for return service within 30 calendar days after customers receive parcel delivery confirmation. Worn, stained, damaged products caused by improper personal use are not eligible for free return or full refund service.
2. Return Application Process
Customers must submit formal return request via official support email support@iambarney.com with attached order number and real item photos for qualification verification. After our customer service approves return application, we will send designated domestic US return shipping address to applicant’s email.
3. Refund Execution Rule
Once returned goods are received and inspected in our warehouse to match return eligibility requirements, full payment will be refunded to the original payment card account via Stripe within 5–7 working banking days. Non-qualified returned items will be shipped back to buyer at buyer’s own shipping expense.
4. Partial Exclusion Note
Final-sale marked promotional items displayed on product page are excluded from full return policy scope; related return request for final sale merchandise will be declined except for factory inherent product quality defects.